2011年02月21日
ログインに失敗 DNS could not resolve
ビュワー2.5.0にアップデートして、ログインの開始地点の設定を変更し
ている間に、下記エラーメッセージでログインできなくなりました。
============================
ログインに失敗しました。
DNS could not resolve the host name.
Please veryfy that you can connect to the www.secondlife.com
web site. If you can,but continue to recive this error,
please go to the support section and report this proble.
============================
途方にくれてリンデンにHELPのチケットをきると、下記回答
=回答1===========================
Thank you for contacting Linden Lab Support. I am sorry to hear about
the problems you are having with your Second Life.
http://wiki.secondlife.com/wiki/Troubleshooting_DNS_login_issues
Is a great Wiki that explains what DNS is, and how to resolve almost
every DNS issue
If you have further questions regarding this topic,
or if you are still having trouble, please feel free to respond back to
this ticket. For all other questions, please submit a new support ticket.
==============================
しかし、いろいろ試すもNG。再びHELPのチケット追加送信。
すると速攻で下記回答が。
=回答2===========================
Please follow the steps outlined below to resolve your issue
Enable Hidden Files & Folders:
1. Open Control Panel
2. Open “Folder Options”
3. Open the “View” tab
4. Check “Show hidden files, folders, and drives”
Press ok and close control panel.
Accessing AppData
1. Open Computer
2. Open C: drive, then
* XP: Documents and Settings
* Vista/7: Users
3. Open AppData
4. Open “Local”
– Your address bar will appear as C:\Users\\AppData\Local
5. Delete “SecondLife”
6. Now go back one level to the AppData folder
7. Open “Roaming”
– Your address bar will appear as C:\Users\\AppData\Roaming
8. Delete "SecondLife"
9. Restart your computer. This is important.
Do not try starting Second Life again until you have rebooted.
============================
これは効きました。PC操作なので英語に苦戦しつつも上記対処で
無事に問題解決。良かったよかった。
ている間に、下記エラーメッセージでログインできなくなりました。
============================
ログインに失敗しました。
DNS could not resolve the host name.
Please veryfy that you can connect to the www.secondlife.com
web site. If you can,but continue to recive this error,
please go to the support section and report this proble.
============================
途方にくれてリンデンにHELPのチケットをきると、下記回答
=回答1===========================
Thank you for contacting Linden Lab Support. I am sorry to hear about
the problems you are having with your Second Life.
http://wiki.secondlife.com/wiki/Troubleshooting_DNS_login_issues
Is a great Wiki that explains what DNS is, and how to resolve almost
every DNS issue
If you have further questions regarding this topic,
or if you are still having trouble, please feel free to respond back to
this ticket. For all other questions, please submit a new support ticket.
==============================
しかし、いろいろ試すもNG。再びHELPのチケット追加送信。
すると速攻で下記回答が。
=回答2===========================
Please follow the steps outlined below to resolve your issue
Enable Hidden Files & Folders:
1. Open Control Panel
2. Open “Folder Options”
3. Open the “View” tab
4. Check “Show hidden files, folders, and drives”
Press ok and close control panel.
Accessing AppData
1. Open Computer
2. Open C: drive, then
* XP: Documents and Settings
* Vista/7: Users
3. Open AppData
4. Open “Local”
– Your address bar will appear as C:\Users\\AppData\Local
5. Delete “SecondLife”
6. Now go back one level to the AppData folder
7. Open “Roaming”
– Your address bar will appear as C:\Users\\AppData\Roaming
8. Delete "SecondLife"
9. Restart your computer. This is important.
Do not try starting Second Life again until you have rebooted.
============================
これは効きました。PC操作なので英語に苦戦しつつも上記対処で
無事に問題解決。良かったよかった。